Privacy Policy
Version 1.0 · Effective 9 October 2026
We collect the least we need: who you are, how to reach you, what you paid for, and the technical records needed to keep our website secure. We do not sell personal data, we do not show advertising, and this website sets no cookies. You can ask us to show, correct or erase your data, and complain to us, and then to the Data Protection Board of India.
1. Who is responsible
IT Services by Rajat Agarwal, the trade name of Rajat Agarwal, an individual in India (the "Business", "we"). For the personal data described in this policy we decide why and how it is used (we are the "Data Fiduciary" under the Digital Personal Data Protection Act, 2023). For an online service that you set up for other people, you are in charge of those people's data and we process it for you.
2. What we collect
| What | Examples | How |
|---|---|---|
| Contact details | Name, email, phone, organisation | You, when you write to us or pay |
| Payment details | Name, e-mail, organisation, what you paid for, the invoice and payment reference. We never see or keep card numbers; Razorpay handles the payment. | You |
| Mail you send us | Messages and attachments, sender address | You |
| Technical data | IP address, browser type, date and time, pages requested | Automatically, in our hosting provider's logs. This website sets no advertising or analytics cookies. |
We do not intentionally collect sensitive personal data such as health records, biometric data or passwords through this website. Our website is not directed at children.
Our online services. Data of the people you invite is kept only as long as the service needs it and is then deleted, as the notice shown inside that service says. Payment records and your invoice details are kept as the law requires.
3. Why we use it
- To answer you, deliver what you paid for and give support.
- To invoice, take payment and meet tax and accounting duties.
- To handle grievances and data requests.
- To keep our website secure and fix faults.
- To protect or defend legal rights and comply with lawful orders.
We do not use personal data for advertising, we do not sell it, and we do not use it to train artificial-intelligence models.
4. Who receives it
| Recipient | Why |
|---|---|
| Razorpay | To take and reconcile online payments |
| Cloudflare | To host and protect this website and our services |
| Resend | To send e-mail (sign-in codes, invoices, reports) |
| Google (email) | To receive the mail you send us |
| Professional advisers and auditors | To advise us, under duties of confidence |
| Courts, the Data Protection Board of India, police and other authorities | Only where the law requires or a lawful order is received |
Transfers outside India are made as section 16 of the Digital Personal Data Protection Act, 2023 allows.
5. How long we keep it
- Online services: as the notice inside the service says; payment records and invoices as the law requires.
- Mail and support records: as long as needed to deal with the matter, then deleted, unless a dispute or legal duty needs them kept longer.
- Website and hosting logs: a short operational period, and longer where the law requires.
6. Security
We use encrypted connections, store only what we need and limit who can see what. No system is perfectly secure; if there is a personal data breach that the law requires us to report, we report it to the Data Protection Board of India and to the people affected.
7. Your rights
You may ask us to show you the personal data we hold about you, correct it, complete it or erase it; to withdraw a consent you gave; and to nominate someone to exercise these rights for you. Write to rajatsiroffice@gmail.com with the subject "Data request". We verify it is you and answer within the time the law allows.
8. Grievance Officer
Rajat Agarwal, Grievance Officer. Email rajatsiroffice@gmail.com (subject: Grievance) or phone +91 96503 97480. We acknowledge every grievance within 48 hours and resolve it within 30 days. If you are not satisfied you may complain to the Data Protection Board of India.
9. Changes
We will update this policy when our practice changes and show the new effective date at the top.
Who we are
IT Services by Rajat Agarwal, the trade name of Rajat Agarwal, an individual (sole proprietor) in India. Based in Ghaziabad, Uttar Pradesh, India. Contact: rajatsiroffice@gmail.com, +91 96503 97480.