Cancellation and Refund Policy

Version 1.0 · Effective 9 October 2026 · Read together with the Terms and Conditions.

We do not give refunds for an order you cancel. Instead, for 30 days you can move the order to a new date, and your payment stays as credit for your next order for 365 days. A wrong or double charge is always put right.

1. Cancelling an order that was not paid for

You can cancel at any time. Nothing was charged, so there is nothing to return.

2. Cancelling an order that was paid for, before it starts

• We do not give refunds. Your payment stays with us as credit in your account.
• For 30 days after you cancel you can move that order to a new date. Your payment stays with the order and nothing more is due. The new date must be inside the 365 days below.
• If you use the credit for another order first, or 30 days pass, the order cannot be moved. The credit stays for a new order.
• Credit lasts 365 days from the date of the payment, until the end of day 365 in India time. Unused credit then lapses and cannot be used or returned.

We tell you the exact date when you cancel, and again 30 days and 3 days before the credit lapses.

3. After the start time

Once the start time of a paid order has passed, it has started and cannot be cancelled.

4. A wrong or double charge

If a payment was taken more than once, or the amount charged is not the amount shown on the payment page, or money was taken and the order was not created, we refund the excess or the whole amount. Write to rajatsiroffice@gmail.com with the subject "Billing", the payment reference, the amount and the date. We confirm in writing whether the refund is approved.

5. How long a refund takes

If a refund is approved we start it within 7 working days. It goes back to the original payment method (UPI, card, net banking or the account you paid from). Your bank or card issuer may take a further 5 to 7 working days to show it.

6. Custom software

For custom work, the cancellation terms are in your written quotation. If none are stated, you can stop at any time, you pay for the work already done, and we refund any advance beyond that.

7. If you disagree

Write to us first, and please contact us before raising a dispute with your bank so that we can fix a wrong charge quickly. For anything about personal data, use the grievance route in the Privacy Policy.

Who we are

IT Services by Rajat Agarwal, the trade name of Rajat Agarwal, an individual (sole proprietor) in India. Based in Ghaziabad, Uttar Pradesh, India. Contact: rajatsiroffice@gmail.com, +91 96503 97480.